You ordered Tirzepatide 20mg lyophilised powder, but your parcel contains the liquid preparation instead. Or perhaps the vial label shows a different product or strength.

What should you do?

At PeptideLab Direct UK, we understand that laboratory purchasers need the material delivered to match their original order.

Our Tirzepatide 20mg research peptide listing includes powder and liquid preparations, so checking the selected format is particularly important.

Check What You Ordered Against What Arrived

Start with your order confirmation.

Compare the product name, declared strength, preparation and quantity with the labels on the items received.

For example:

Ordered: Tirzepatide 20mg Lyophilised Powder

Received: Tirzepatide 20mg Liquid

Although both preparations have a declared peptide quantity of 20mg, receiving a different format is still an order discrepancy worth reporting.

Should You Open the Incorrect Product?

No. If the product doesn’t match your order, leave it unopened where possible.

Keep the original packaging, shipping label and any accompanying documentation.

Take clear photographs showing the product label and the difference between the ordered and delivered items.

How to Request an Order Correction

Contact PeptideLab Direct UK support promptly and include:

• Your order number and purchase email address.
• The product and preparation originally ordered.
• The product actually received.
• Photographs of the incorrect item and packaging.

Our support team can review the discrepancy and advise on the appropriate next steps.

Don’t send the item back without receiving return instructions. Any replacement, refund or other remedy will depend on the circumstances and applicable rights.

Avoiding Product Mix-Ups on Future Orders

Before completing another purchase, check the selected preparation and quantity in your basket.

You can review Tirzepatide 20mg powder and liquid options directly through our product listing.

Published by PeptideLab Direct UK.

For laboratory research only. Not for human or veterinary administration.